Privacy Policy

The Appliance Pros Inc
Effective Date: October 1, 2026
Last Updated: October 1, 2026

The Appliance Pros Inc ("The Appliance Pros," "we," "us," or "our") provides appliance repair and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you contact us, book a service, use our website or customer portal, or receive text messages or emails from us.

By using our services or providing us with your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

We collect information you give us directly, including when you request service, book an appointment, call or text us, or pay an invoice:

Contact information: name, service address, billing address, phone number, and email address.
Service information: appliance brand, type, model and serial numbers, problem descriptions, photos you send us, and appointment preferences.
Communication records: the content of calls, texts, and emails you exchange with us, and your messaging preferences and consent records.
Payment information: invoice and payment details. Card payments are processed by our third-party payment processor; we do not store full card numbers on our systems.

Information Collected Automatically

When you visit our website or customer portal, we may automatically collect:

Device and browser type, IP address, and general location derived from your IP address.
Pages viewed, links clicked, and the date and time of your visit.
Information collected through cookies and similar technologies, as described in Section 6.

Information from Our Technicians and Service Visits

During a service visit, our technicians may record notes about the work performed, parts used, appliance condition, arrival and completion times, and photos of the appliance or work area as needed to complete and document the job.

2. How We Use Your Information

We use the information we collect to:

Schedule, confirm, perform, and follow up on appliance repair services.
Send appointment confirmations, reminders, technician arrival updates, invoices, receipts, and other service-related communications by phone, text message, or email.
Process payments and maintain billing records.
Order parts and coordinate warranty claims with manufacturers or distributors when needed for your repair.
Respond to your questions, requests, and complaints.
Maintain records of your consent to receive text messages and honor your opt-out requests.
Operate, maintain, secure, and improve our website, customer portal, and business systems.
Detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity.
Comply with legal obligations and enforce our agreements.

3. How We Share Your Information

We do not sell your personal information. We share personal information only as described below:

Service providers: We share information with vendors who perform services on our behalf, such as payment processing, text message and email delivery, scheduling and business management software, website hosting, and data storage. These providers may use your information only to perform services for us and are required to protect it. This sharing does not include text messaging originator opt-in data and consent, which is governed by Section 4.
Parts and warranty partners: When necessary to complete your repair, we may share appliance details, service address, and contact information with manufacturers, distributors, or warranty administrators.
Legal and safety reasons: We may disclose information if required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
Business transfers: If The Appliance Pros Inc is involved in a merger, acquisition, financing, or sale of all or part of its assets, your information may be transferred as part of that transaction, subject to the commitments in this Privacy Policy.
With your consent: We may share information for any other purpose with your express consent.

4. Mobile Information Privacy & SMS Opt-In Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates under any circumstances.

When you opt in to receive text messages from The Appliance Pros Inc, we collect your mobile phone number, the date, time, and method of your consent, and your messaging history and preferences. We use this information solely to send you the messages you have agreed to receive and to maintain accurate records of your consent and any opt-out requests.

You may opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at (812) 460-5163 or service@theapplianceprosinc.com. For full details about our text messaging program, please see our SMS Terms of Service.

5. Data Retention

We keep personal information for as long as needed to provide our services, maintain business and tax records, honor warranties, resolve disputes, and comply with legal obligations. Records of text messaging consent and opt-out requests are retained as long as required to demonstrate compliance with applicable law. When information is no longer needed, we delete it or de-identify it.

6. Cookies and Similar Technologies

Our website and customer portal may use cookies and similar technologies to keep you signed in, remember your preferences, keep our systems secure, and understand how our website is used. You can set your browser to refuse or delete cookies; however, some features of our website or customer portal may not work properly without them.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections, access controls, and secure third-party payment processing. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If we learn of a security breach affecting your personal information, we will notify you as required by applicable law.

8. Your Choices and Rights

Text messages: Reply STOP to any text message to opt out. Reply HELP for assistance.
Emails: Contact us to stop receiving non-essential emails. We may still send emails required to complete a service you requested, such as invoices and receipts.
Access, correction, and deletion: You may request access to, correction of, or deletion of your personal information by contacting us. We may need to verify your identity before completing your request, and we may retain certain information when required by law or for legitimate business purposes such as tax records or warranty obligations.

Depending on the state where you live, you may have additional rights under applicable privacy laws. We will honor those rights as required by law and will not discriminate against you for exercising them.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

Our website, emails, or messages may contain links to third-party websites, such as payment pages or manufacturer sites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be posted on this page before they take effect. Your continued use of our services after changes are posted means you accept the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

The Appliance Pros Inc
Phone: (812) 460-5163
Email: service@theapplianceprosinc.com