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SMS TERMS OF SERVICE

SMS Terms of Service

The Appliance Pros Inc
Effective Date: October 1, 2026
Last Updated: October 1, 2026

These SMS Terms of Service ("Messaging Terms") govern the text message program operated by The Appliance Pros Inc ("The Appliance Pros," "we," "us," or "our"). By opting in to receive text messages from us, you agree to these Messaging Terms and to our Privacy Policy.

1. Program Description

Program name: The Appliance Pros Inc Customer Service Notifications

The Appliance Pros Inc sends text messages to customers who have requested appliance repair services. Messages are related to your service and may include:

  • Appointment confirmations and scheduling updates
  • Appointment reminders
  • Technician "on the way" and estimated arrival notifications
  • Service status updates, including parts orders and follow-up visits
  • Invoices, payment links, and payment receipts
  • Responses to questions you send us by text
  • Service follow-ups and requests for feedback about completed work

Sample Messages

The Appliance Pros Inc: Your appliance repair is scheduled for Tue, Oct 6 between 9:00 AM and 12:00 PM. Reply STOP to opt out, HELP for help.
The Appliance Pros Inc: Your technician is on the way and should arrive in about 20 minutes. Reply STOP to opt out.
The Appliance Pros Inc: Thank you for your payment. View your receipt: [link to your receipt]. Reply STOP to opt out.

2. How You Opt In

You may opt in to receive text messages from The Appliance Pros Inc by:

  • Checking the text message consent box and providing your mobile number when booking service on our website or customer portal;
  • Giving verbal consent and your mobile number to our staff when booking service by phone; or
  • Texting us first at (812) 460-5163 to request service or ask a question.

By opting in, you confirm that you are the account holder or an authorized user of the mobile number provided, and that you agree to receive recurring automated text messages from The Appliance Pros Inc at that number about your service.

Consent to receive text messages is not a condition of purchase. You may book and receive service from us without agreeing to text messages.

3. Message Frequency

Message frequency varies based on your service activity. You will typically receive messages when an appointment is booked, shortly before an appointment, when a technician is en route, and when an invoice or receipt is issued.

4. Message and Data Rates

Message and data rates may apply. Charges are billed by your mobile carrier according to your wireless plan. Contact your carrier for details about your plan. The Appliance Pros Inc does not charge for text messages.

5. How to Opt Out

You may cancel text messages at any time. Reply STOP to any message from us. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT.

After you send STOP, we will send one final message confirming that you have been unsubscribed. You will receive no further text messages from us unless you opt in again. To rejoin, reply START or UNSTOP, or contact us to opt in again.

Opting out of text messages does not cancel any scheduled service. We may contact you by phone or email about your service after you opt out of text messages.

6. How to Get Help

For help, reply HELP to any message, or contact us directly:

7. Supported Carriers and Delivery

Our text messages are available on major US wireless carriers, including AT&T, Verizon, and T-Mobile, as well as most regional carriers. Carriers are not liable for delayed or undelivered messages.

Message delivery depends on your mobile carrier and device and is not guaranteed. Messages may be delayed or not delivered due to factors outside our control, including network coverage, carrier filtering, or a device that is turned off or out of range.

8. Your Responsibilities

  • You agree to provide a valid mobile number that you own or are authorized to use.
  • If you change or cancel your mobile number, you agree to notify us or reply STOP from the old number before giving it up, so that messages are not sent to the number's next owner.
  • You agree not to use our text message program to send unlawful, abusive, or harassing content.

9. Privacy

Your privacy is important to us. We use the information collected through our text message program only as described in our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates under any circumstances.

10. Limitation of Liability

To the fullest extent permitted by law, The Appliance Pros Inc is not liable for any delayed, undelivered, or misdirected text messages, or for any errors in message content resulting from causes beyond our reasonable control. Text messages are provided for convenience; please contact us directly at (812) 460-5163 with any time-sensitive questions about your service.

11. Changes to These Messaging Terms

We may update these Messaging Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued participation in our text message program after changes are posted means you accept the updated Messaging Terms. If you do not agree, reply STOP to opt out.

12. Contact Us

The Appliance Pros Inc
Phone: (812) 460-5163
Email: service@theapplianceprosinc.com